Formal Inquiry Receipt
You submit the quotation form with commodity, grade, volume, destination, and Incoterm. Our trade desk acknowledges within 2 hours and assigns a dedicated trade manager to your inquiry.
Grade & Specification Confirmation
We confirm grade variant, purity specification, moisture tolerance, and packaging options. If requested, we arrange a physical sample for your approval before quotation. Sample response within 12 hours.
Pricing & Quotation
Formal quotation issued within 12 hours of inquiry. Includes commodity specification, unit price per MT, Incoterm breakdown, lead time schedule, SGS/Intertek inspection arrangement, and document package confirmation.
Order Confirmation & Payment
You confirm the order and submit advance payment (or open LC). Payment terms: 30% TT advance + 70% against BL copy, or LC at sight. Order confirmation triggers processing allocation at our contracted facility.
Processing & Quality Inspection
Commodity processed to your specification: destoning, gravity separation, Sortex optical sorting, manual quality check. AQL 2.5 pre-inspection conducted by our quality team. Duration: 3–5 days from order confirmation.
SGS/Intertek Verification & Sealing
Independent SGS or Intertek inspector conducts AQL 2.5 inspection and issues the Certificate of Analysis. Container sealed in their presence. Phytosanitary inspection arranged in parallel. Duration: 1–2 days.
Vessel Booking & Loading
Container loaded onto assigned vessel at Nhava Sheva, Mundra, or Chennai. Bill of Lading issued by carrier. All 8 documents dispatched digitally within 24 hours of sailing.
Real-Time Tracking & Delivery
Vessel tracking details, ETA, and document tracking number provided. Original documents arrive by courier 3–5 business days after sailing. Our trade desk remains available for any customs query, document amendment, or exception throughout transit.