Quality Control — AQL 2.5
SGS or Intertek inspection on every lot. AQL 2.5 general and AQL 1.0 critical defect standard. Golden sample locking. Three-stage processing protocol: destoning, gravity separation, Sortex optical sorting. COA issued before containerisation.
Sampling & Approval
Physical sample dispatch within 5 business days. Once you approve, it is locked as the golden sample — the permanent quality reference for all subsequent shipments from your account. Any future deviation triggers re-processing at our cost.
Documentation — 8 Documents
All 8 documents dispatched digitally within 24 hours of vessel sailing. Originals couriered within 72 hours. Amendment support at no charge if customs requires any re-issuance. No follow-up required from your side.
Logistics & Shipping
Weekly vessel departures from Nhava Sheva, Mundra, and Chennai. 20ft FCL (18–20 MT) and 40ft FCL (26–28 MT). ICC-A cargo insurance on CIF and DDP shipments. FOB, CIF, CNF, DDP on all destinations.
Private Label & Branding
Custom packaging with your brand. Arabic labelling compliant with SFDA (Saudi Arabia) and ESMA (UAE). 1kg, 5kg, 25kg retail packs. Outer carton labelling for GCC warehouse identification. From 1 container minimum.
Risk Management
Supplier risk scoring. Payment risk guidance (LC, TT, DAP) by destination market. Backup supply activation within 48 hours for framework partners. Quality dispute resolution within 5 business days. SGS re-inspection at our cost on any deviation claim.
Post-Shipment Support
Document dispatch, live vessel tracking, port delay and customs exception handling. One trade manager for your account through every stage of every shipment. Quality disputes resolved within 5 business days. SGS re-inspection at our cost if confirmed deviation from golden sample.
Every service pillar is included in your trade relationship with BillionBird. No add-on fees. No selective service tiers. One complete package from the first container.
Request a Formal Quotation →